I have an awful confession to make....I don't know how to deal with emotional crying people on the phone! Yesterday, it happened not once but twice. Two emotional phone calls with people crying on the other end!
I for the most part keep all my emotions in (I know, i know, it's so unhealthy..blah, blah, blah....) so it's very rare that others see me or hear me cry. This is because I can't deal when I cry myself! When I cry, I feel like an ass, I stop crying and start laughing my ass off because I hate the way I sound, look and act when I cry. I confuse people when I'm crying because they aren't sure how to react, are they supposed to console me? Laugh with me?
When someone starts crying in your presence you can hug them but then comes that awkward position of how long do you hug them and when do you end the hug and push them away. There was this one time where my friend was incredibly upset and I hugged her and she wouldn't stop crying and I wasn't sure if I should end the hug or not but once she started getting my shirt wet with her tears I started pushing her away. I felt really bad that she was crying but come on - suck it up! It was a minor cry anyhow, like she had broken up with someone for the millionth time so in retrospect, I didn't really feel that bad.
With the first phone call I kinda snapped at the person which really wasn't the best thing to do but as it wasn't a life or death situation it really wasn't that bad and I didn't really feel guilty, although I should have.
With the second phone call, I turned the situation around and made it comical after all who wouldn't want to laugh instead of crying?
I think I really should know how to deal with crying people on the phone, there should be phone etiquette classes on this subject because I can't be the only one out there with this problem - can I?